Terms And Conditions
GAO KE INDUSTRIAL SDN.BHD.
Last Updated:2026/05/28
Welcome to the website of GAO KE INDUSTRIAL SDN. BHD. [202401043295 (1589141-P)].
By accessing or using this website, submitting an enquiry, requesting a quotation, communicating with us, or purchasing our products or services, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before using our website or engaging our services.
1. Company Information
This website is owned and operated by:
GAO KE INDUSTRIAL SDN. BHD.
Company Registration No.: [202401043295 (1589141-P)]
Address: 6-6, Jalan Makyong 5D/KU5, Bandar Bukit Raja, 41050 Klang, Selangor, Malaysia
Email: gaoke.ind@gmail.com
Phone / WhatsApp: +6012-3685188 / +6013-9583988
Website: https://www.gaoke.com.my
2. Our Products and Services
We specialise in the research, development, production, sale and support of custom non-standard coating machinery, coating equipment, coating systems, laboratory coating machines and related accessories or services.
Our products and services may include, but are not limited to:
• UV coating machines
• Comma blade coating machines
• Hot melt adhesive coating machines
• Laboratory coating machines
• Roll-to-roll coating machines
• Doctor blade coating machines
• Slot die coating machines
• Double-sided coating machines
• Custom coating machinery and production solutions
• Technical consultation, product proofing, facility planning, installation, training, maintenance and after-sales support
Product images, specifications, descriptions and application examples on our website are provided for general reference only. Actual machine configuration, specifications, design, capacity and performance may vary depending on customer requirements, material conditions, technical feasibility and final quotation.
3. Website Information
We aim to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all website content, product descriptions, images, specifications, certificates, technical information or availability are always complete, accurate or error-free.
We reserve the right to update, correct, modify or remove any website content at any time without prior notice.
4. Enquiries and Quotations
Most of our products are customised or quotation-based. Submitting an enquiry through our website, email, WhatsApp or phone does not constitute a confirmed order.
A quotation may be issued based on the information provided by you, including but not limited to:
• Product type
• Material or coating requirements
• Machine size or configuration
• Production capacity
• Automation level
• Installation location
• Delivery requirements
• Customisation scope
• Additional accessories or services
Unless otherwise stated in writing, quotations are valid only for the period stated in the quotation. If no validity period is stated, the quotation shall be valid for 30 days from the date of issue.
We reserve the right to revise any quotation if there are changes in specifications, material costs, exchange rates, shipping costs, taxes, duties or customer requirements.
5. Orders and Acceptance
An order is only considered accepted when:
• We issue a written order confirmation, invoice, proforma invoice or sales confirmation; and
• Any required deposit or payment has been received and confirmed by us.
We reserve the right to reject or cancel any order if:
• The requested product or service is unavailable
• The customer provides incomplete or inaccurate information
• Payment is not received within the required period
• The requested customisation is technically unsuitable or commercially unfeasible
• There is a pricing, description or specification error
• The order may breach applicable laws, regulations or safety requirements
6. Price and Payment
All prices are quotation-based unless expressly stated otherwise.
Prices may exclude or include certain items depending on the quotation, such as:
• Sales and service tax, import duties, customs duties or other taxes
• Delivery, shipping, freight or insurance charges
• Installation, testing, commissioning or training charges
• Additional accessories, spare parts or consumables
• Special packaging or export documentation
• On-site support, travel, accommodation or transportation expenses
The accepted quotation, invoice or sales confirmation will specify the applicable payment terms.
Unless otherwise agreed in writing, payment must be made according to the agreed schedule. We reserve the right to suspend production, delivery, installation or support if payment is overdue.
7. Customer Responsibilities
You are responsible for providing accurate and complete information, including:
• Technical requirements
• Material samples or product specifications
• Factory layout or installation site information
• Power, air, water, ventilation or environmental requirements
• Delivery address and contact person
• Any applicable safety, compliance or industry requirements
You are responsible for ensuring that the selected product or machinery is suitable for your intended use, production environment, materials and industry application.
8. Customised Products
For customised machinery or non-standard equipment, specifications and final design will be based on the agreed quotation, technical proposal, drawings, sales confirmation or written agreement.
Once production or customisation has started, changes requested by the customer may result in additional costs, revised delivery timeline or technical adjustments.
Customised products may not be cancelled, returned or refunded unless otherwise agreed in writing or required by applicable law.
9. Delivery and Estimated Timeline
Delivery or completion timelines provided by us are estimates only and may depend on:
• Final confirmation of specifications
• Receipt of payment or deposit
• Material and component availability
• Production schedule
• Testing and quality control
• Shipping, logistics, customs or import/export clearance
• Customer readiness for installation or commissioning
We will make reasonable efforts to meet the estimated timeline, but we shall not be liable for delays caused by circumstances beyond our reasonable control.
10. Installation, Testing and Training
Where installation, debugging, commissioning, technical operation training or maintenance training is included in the quotation, the scope will be stated in the quotation or agreement.
The customer is responsible for ensuring that the installation site is ready, safe and suitable before our team or appointed representatives arrive.
Site readiness may include, where applicable:
• Sufficient space and foundation
• Electrical supply
• Air, water, gas or ventilation requirements
• Lifting equipment or manpower
• Safety clearance
• Access permission
• Necessary permits or approvals
Any delay, additional visit or extra cost caused by site unreadiness may be charged to the customer.
11. Warranty
Unless otherwise stated in the quotation, we provide a one-year warranty for eligible products supplied by us.
The warranty period starts from [choose one: delivery date/installation date/commissioning date], unless otherwise agreed in writing.
The warranty generally covers manufacturing defects or faults arising from normal use, subject to our inspection and confirmation.
The warranty does not cover:
• Normal wear and tear
• Consumables, accessories or parts with limited service life
• Damage caused by misuse, negligence, improper operation or unauthorised modification
• Damage caused by incorrect installation by third parties
• Damage caused by unsuitable materials, environment, power supply or site conditions
• Damage caused by accident, fire, flood, natural disaster or force majeure events
• Failure to follow operating instructions, maintenance requirements or safety guidelines
• Labour, travel, accommodation, transportation or shipping costs unless stated in the quotation
Warranty service may include repair, replacement of defective parts or technical support at our discretion.
12. After-Sales Support
We may provide after-sales support, including technical consultation, troubleshooting, maintenance guidance, spare parts supply, training and follow-up support.
Some after-sales services may be chargeable depending on warranty status, service scope, location, labour requirement, parts required and travel-related costs.
For after-sales support, please contact:
Email: gaoke.ind@gmail.com
Phone / WhatsApp: +6012-3685188 / +6013-9583988
13. Return, Cancellation and Refund
Due to the nature of custom machinery and industrial equipment, returns, cancellations and refunds are generally not allowed once an order has been confirmed, payment has been made, or production/customisation has started.
A cancellation, return or refund may only be considered if:
• We agree in writing;
• The product is materially different from the agreed specifications;
• The product contains a confirmed manufacturing defect that cannot be repaired or replaced; or
• Applicable law requires such remedy.
Any administrative, transaction, shipping or third-party costs already incurred, including design, procurement, production, labour, shipping, travel, installation or disposal costs, may be deducted from any refund.
14. Product Certificates and Compliance
Where certificates, standards or compliance information are displayed or referred to on our website, such information is provided for reference and may only apply to specific products, models, components, batches or configurations.
Customers are responsible for confirming whether a specific product configuration meets their required industry, safety, import, export or regulatory standards before placing an order.
We may provide relevant documentation where available and applicable.
15. Intellectual Property
All content on this website, including text, images, product information, graphics, logos, layout, design, documents and other materials, belongs to or is licensed to GAO KE INDUSTRIAL SDN. BHD. unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish or use any website content for commercial purposes without our prior written consent.
16. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential or economic loss, including but not limited to loss of profit, loss of production, loss of business, downtime, loss of data or loss of opportunity.
Our total liability, if any, shall be limited to the amount paid by the customer for the specific product or service giving rise to the claim.
Nothing in these Terms and Conditions excludes any liability that cannot be excluded under applicable law.
17. Website Use
You agree not to:
• Use this website for unlawful or fraudulent purposes
• Submit false, misleading or harmful information
• Use this website in an unauthorised way or interfere with the website, server or system
• Interfere with the security or operation of the website
• Copy, scrape or misuse website content without permission
We reserve the right to restrict access to our website or services if we suspect misuse.
18. Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the content, accuracy, privacy practices or security of third-party websites.
Accessing third-party links is at your own risk.
19. Complaints and Feedback
For complaints, warranty claims, after-sales support or feedback, please contact us:
Email: gaoke.ind@gmail.com
Phone / WhatsApp: +6012-3685188 / +6013-9583988
Please provide your name, contact details, order or quotation reference, product details and a description of the issue.
We will make reasonable efforts to acknowledge and respond to your complaint within a reasonable time.
20. Force Majeure
We shall not be liable for any delay, failure or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, pandemic, war, government restrictions, strikes, labour shortages, supply chain disruptions, customs delays, transportation delays, power failure or equipment/component shortages.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or related to these Terms and Conditions shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.
22. Changes to These Terms
We may update or amend these Terms and Conditions from time to time. The updated version will be posted on this page with the latest effective date.
By continuing to use our website or engage with us after changes are posted, you agree to the updated Terms and Conditions.
Effective Date: 25 May 2025
Last Updated: 25 May 2025